Communications regulator Ofcom has reported that more consumers are happy with their mobile phone network than with their landline or broadband providers.
A survey of 3,000 people found seven in ten were happy with the service they received from the mobile company compared with six in ten for landline and broadband.
O2 received the biggest support with 82% of customers saying they were satisfied overall with the company. That compared with Orange on 80%, T-Mobile and Vodafone both on 78%, Virgin Mobile on 73% and 3 on just 67%.
The figures for how satisfied customers were with customer service told much the same story. However, when it came to complaint handling, O2 was the only company where more people were satisfied than dissatisfied.
3 consistently scored the lowest ratings for specific elements of customer service such as speed in answering calls to a helpline, politeness of advisers and willingness to resolve a situation. However, only 28 percent of 3's customers said the customer service made them less likely to use the company in the future.
