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Review of Tesco Mobile Sony Experia x8

Written by Astacey
Review Published: 9/7/2011 - Rating: 0.00 (0 votes)

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Customer Review Comments:
I placed an order for the phone over the internet on a 2 year contract for my daughter, we received the phone days later but Tesco take the date of order the first day of warranty, so you lose almost a week by the time you have placed the order.

The phone was faulty from day one, we reported this within 2 weeks of having it, it had no signal, the screen kept freezing, cutting out during a call etc. When I phoned I was told to try a new sim (at my expense), if this did not fix it phone back, we tried this and still not working, when I phoned back they said they would only offer a repair not an exchange.

On there website it states if a fault is reported within 28 days they will exchange for a new phone, after this only a repair is offered. This is not true as when I phoned they would only offer a repair, also they take day of purchase as first day of contract which is wrong, you lose a week by the time they deliver. I would not have a contract from Tesco's again.

Good Points: None
Bad Points: After sales service
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Recommended? No
Company Website: www.tescomobile.com

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The content of this review is the opinion of Astacey and does not represent the view of Uk Mobile Pages. Whilst all comments are checked for compliance with our submission rules we are unable to confirm any of the user experiences which form the basis of this review.

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